FAQ Page - Genuine Auto Repair

Over the years, we've found that we tend to hear the same questions repeated on a regular basis. We've compiled some of them here with our typical response. Please browse these frequently asked questions. If your question is not answered feel free to contact us directly.

Question: Do you have weekend service hours?
Our shop hours are Monday thru Friday 8 A.M. - 5:00 P.M. At this time we do not have regular Saturday hours, but please call for further details on available weekend hours..

Question: My Check Engine Light is on, can you help?
Sure. A check engine light, especially on later model cars, is almost always a computer related or emission related issue that we can diagnose accurately for you. It could be as simple as a need to have your spark plugs replaced due to a misfire, or as complicated as a computer failure or wiring problem. Some require lengthy diagnostic procedures while others are very simple. We will pull codes for you at no charge and advise you of what might be needed. At this point you will be aware of what kind of diagnostic charges might apply.

Question: The auto parts store told me my check engine light was on because I needed a: "Fill in the blank" replaced.. It didn't help, Now what?
The auto parts stores are just that - they sell parts! The counter people are not typically trained in automotive diagnostics, nor do they have experience as technicians. They usually recommend a part replacement when they pull a code because it's an easy parts sale for the counter guy without obligation! What they fail to inform the customer is that there are many things that can cause a code. The code just indicates the SYSTEM that has been identified as having a problem, NOT the specific problem. Let a professional diagnose your check engine light before you start buying parts! We can do that for you at Genuine Auto Repair. And we stand behind our diagnosis!

Question: What is a "Tune-up" today, anyway?
The term "tune up" is really no longer accurate by today's standards. There is essentially nothing, or very little to "tune" on today's modern engines as all is controlled by computers. Most people usually refer to a tune up as replacing spark plugs, which is important, but there are many "maintenance items" that your auto manufacturer suggests replacing or servicing at different mileages. We recommend using your manufacturers maintenance schedule to guide you when performing needed maintenance. Genuine Auto Repair can provide this schedule for you, just ask!

Question: Alignment or Balance?
We address this issue regularly. Typically a customer will request an alignment because their vehicle is shaking as they drive down the highway. An alignment in itself is rarely the cause. A true alignment issue will usually cause your car to pull to one side, or cause your tires to wear unevenly, and even cause a crooked steering wheel. An alignment in itself will rarely to never correct a vibration felt when driving at highway speeds. This type of vibration is usually caused by a bad tire, or a tire balance issue, neither of which will be corrected by an alignment. A vibration could be caused by a worn steering component such as a bad tie rod, or ball joint or other suspension part, and replacing these components does require that an alignment be performed, but the alignment itself is not actually the fix. Give us a call or come by, we'd be glad to accurately evaluate what you have going on.

Question: Can I bring my own parts?
The practical answer for us, and any reputable shop is, "No, I'm afraid not." And, just like you wouldn't ask a restaurant to prepare food you brought in, the concept is the same in the scenario of asking a repair shop to install parts you brought in. There are several reasons that this is the case. Like a restaurant, every real shop has an established price necessary to operate that business. A price they have to charge to keep that business afloat and profitable. That figure is achieved by charging a price for each repair that makes a small profit on the labor they provide and a small profit on the parts they provide. Combined, they can cover expenses and make a profit needed to survive and grow. Without either of those two, the profit generated is not enough to cover that cost of doing business. That's not good and will not sustain the business. Secondly, NOT ALL PARTS ARE CREATED THE SAME. After years of experience, established, reputable shops have learned what are good, dependable and quality parts that will deliver years of service and a happy customer. They've developed relationships with vendors and brands that will stand behind them if a problem should ever arise and know which ones to avoid. When a customer brings their own parts, we are no longer in control of those crucial elements and cannot assure that a job will last and perform properly. No shop wants to gamble with a lost or unhappy customer because a cheap part failed to perform as expected. And, reputable shops are therefore able to offer a warranty on their REPAIR - parts AND labor - should the unexpected occur. It may seem that bringing your own parts would save you money, but in the long run it has proven to be the opposite, and a good shop just won't put you, or themselves in a compromising position. If you have a "shop" that's willing to install your parts, you're NOT dealing with a reputable business who is invested in your long term happiness and your repeat business as a customer. You're dealing with a guy looking to get your money and wash his hands of any and all responsibility. You are left holding the bag and will likely end up at my shop, or another real shop to re-do the job and fix the mess that he made. Don't fall into that trap. Call us first!!

Question: Is it "Gen-u-wine" or "Gen-u-win"?
We don't care how you pronounce it....Just as long as you give us a call!
618-875-2000